Help & support

Email contact@suita.store and include your order number if you have one. We reply on business days.

Your order

• Your confirmation email has a link to your order page, which shows its status and tracking once it ships.
• Most orders arrive within the delivery time shown at checkout. Made-to-order items show their production time on the product page and in an email after you order.
• Returns and refunds follow each store's policy, shown on its store page under Policies. If an item arrives damaged, email us within 7 days of delivery with photos.

Shopping with ChatGPT or another assistant

• Ask the assistant to find a product, then confirm the item, size, quantity, destination country and total it shows you.
• The assistant gives you a payment link on suita.store. Open it to enter your email and shipping address and pay securely; the link holds the stock for about 30 minutes.
• Never share card details in a chat. If a payment link has expired, ask the assistant to create the order again.

See also: Privacy policy · Terms of service · How Suita works